Frequently Asked Questions

If you already have an account, navigate to myservices.jacobsdouweegbertsprofessional.nl and enter your email address and associated password.

On the login page of My Services there is a button with 'Forgot your password?'. Click this button and enter the e-mail address known to us. After a few moments you will receive an email to reset your password. 

Didn't receive an email? Please check to see if it is in your junk mail / spam. Still cannot find the e-mail? Please contact us at customercare.contact@jdecoffee.com or via the contact form. Please state (1) which email address it concerns and (2) in which internet browser you tried to log in.

Yes, this is certainly possible. At the moment, access to the My Services environment is by invitation only. If we have missed someone within your organization, please contact us at customercare.contact@jdecoffee.com or request access via our contact form.

No, our webshop requires a separate login. Both logins can use the same email address, but passwords may vary. To order our products visit: www.jacobsdouweegbertsprofessional.nl/login and activate your account or log in as you are used to. 

You can log in to My Services via myservices.jacobsdouweegbertsprofessional.nl, you must have received an invitation for this. Did you miss the invitation and do you still want access to My Services? Please contact us at customercare.contact@jdecoffee.com or via the contact form.

For questions about My Services you can visit the page with frequently asked questions, or you can contact us via chat, phone, email or via the contact form. 

You can also always contact your account manager; we are happy to talk to you.

You can find the monthly consumption of your machine park in two places. 

Via 'Insights' you can gain insight into consumption across your entire machine park and at address level. Here you will also find overarching insight into service KPIs and costs. 

If you want insight into the consumption of an individual machine, you can navigate to 'Machine park' and then open the relevant machine. On the machine detail page you will find insight into the consumptions and the functioning of the machine.

You can find more details on the performance of your machine park on the dashboard page. Here you will find a summary of: 

• The number of machines 
• The machine availability for the previous month 
• The percentage of machine errors resolved within contracted time 
• The number of service visits that have taken place within the Service Level Agreement (SLA) 

You can also find insight into the performance of your machine park under the menu item 'Insights'. Here you can choose insight into three different topics: 

1. Consumptions
2. Cost
3. Service 

This page opens on the current month. At the top right of the page you can select previous months by clicking on the arrow to the left or right. 

Current and historical costs can be found under the 'Insights' menu item by selecting 'Costs'. 

Billing information and details can be found under the menu item 'Invoices'.

This page opens on the current month. At the top right of the page you can select previous months by clicking on the arrow to the left or right. 

Invoices can be found under the menu item 'Invoices'. Here you will find all invoices from January 2022 to date. 

Do you have a question or comment about an invoice? Please contact our Customer Experience department on 030-2977000 (option 3) and keep the invoice number at hand. 

You can report a malfunction via the malfunction form or you can contact our technical service department directly on 030-2978012 (option 1).

No, we no longer offer this option. All information that you would normally find in management/customer reporting can now be found on My Services.